Tough Conversations: Supervisory and Management Skills

Research shows that 30-40% of supervisors and managers’ daily activities are devoted to dealing with conflicts in the workplace. Diffusing conflict promptly and effectively creates an environment where employees can thrive. Having the confidence to initiate difficult conversations is instrumental to be a strong leader. Our Tough Conversations training will help you get there.

Settlement Conference Mediator Training

Join our complimentary online course  exclusively for attorneys to refresh your skills and learn how to become a settlement conference mediator at the Center for Dialog & Resolution. Attorneys have the power to help people avoid court by resolving conflict through a settlement conference mediation.

Basic Mediation Training

Our Basic Mediation Training is a 40-hour immersive course designed to provide practical, real-world skills in conflict resolution. Through hands-on learning and expert guidance, you will gain tools to approach disagreements with confidence, empathy, and clarity—building bridges in your personal and professional life.

ONLINE training

When the Public Attacks: Techniques for Customer Service Personnel

Strengthen your skills to handle tough customer interactions. Join our interactive, in-person, one-day training and learn how to:

• Understand conflict dynamics
• Apply proven de-escalation techniques
• Communicate with confidence
• Reframe negative situations positively
• Efficiently resolve difficult conversations

Earn a certificate of completion and leave with practical tools and renewed confidence